Join our Newseletter

Be the first to hear about all our latest arrivals, sales and special promotions

No Thanks

Size & Returns

Need a help choosing your size? Check the table below:

Size IT
Size UK Feet Lenght (mm) 


























Shipping & Returns

We currently ship our products to destinations all over the World! Outside the European Union, all orders are VAT-exempt but you may incur some customs taxes or duties depending on the laws of the destination country.

If you are not completely satisfied with your purchase for any reason, you can return it to us and we'll organize a full refund or a product exchange, depending on your choice. If you would like to exchange the product with a different one, simply email us at with your preference.

You will find all necessary information for the return (including the address sticker) inside the package you received. Simply contact the courier: SDA (within Italy) or FedEx (outside of Italy) to organise the pickup; alternatively, you can drop off the package at one of their official drop-off points.

The shipping costs for the return are pre-paid by us from Italy and Europe. 

We kindly ask that you send the product back to us within 30 days from the order date, and ensure that the product hasn't been used or damaged and is in the same original condition as it was when you received it (including the packaging). We suggest that you try your Valentina Gallo shoes on a soft surface (e.g. a carpet) before deciding whether to keep them.


Terms and Conditions


These general conditions of sale ( hereinafter "Terms" ) govern the sale of products marketed by Tailor Made Luxury srl,  with registered office in via Cavour, 14 – 30026 Portogruaro - VAT IT04380960270 ( hereinafter referred to simply Tailor Made Luxury srl ) the sole owner of the brand Valentina Gallo, through its website All contracts for purchase of products through the website are governed by these Terms and Conditions. Whenever you will be made an order on the website, it will be deemed acceptance of the Terms and Conditions in force at the date of its incorporation. All prices published on the website are indicated in Euros and are retail prices. Tailor Made Luxury srl reserves the right to change prices at any time without prior notice.


The website allows you to send purchase orders to the Tailor Made Luxury srl for a selection of products bearing the trademark Valentina Gallo, or for other products made by third parties. The customer can only purchase the products featured and viewable on the web site when placing the order, as described in the relevant data sheets. Tailor Made Luxury, however, reserves the right to modify the information of the products, to match those provided by the manufacturers without any prior notice. It is understood that the picture accompanying the description of a product may not be fully representative of its features and differ in color, size, and accessories in the picture. All support information for purchase are intended as generic information, not due to real features of each product. Therefore, despite Tailor Made Luxury takes action to ensure that the color and pattern of the products Tailor Made Luxury of which are published on the website photos "" be faithful to the original products, differences may arise between the pictures and the products actually purchased also due to the technical limitations of color reproduction on customer's computer . Therefore Tailor Made Luxury is not responsible for errors or inaccuracies in the photographic reproductions or graphical representations of the products listed on the website "http://www." In case of doubt concerning the products, you can contact the Customer Service via e-mail at The customer, by sending the purchase order in the manner provided unconditionally accepts and agrees to comply, in its relations with Tailor Made Luxury, the General Conditions and payment described below, claiming to have read and accepted all the indications provided by him, and also recognizing that Tailor Made Luxury is not bound to any other conditions unless previously agreed in writing between the parties. The contract between Tailor Made Luxury and the Customer shall be concluded with submitting the order to Tailor Made Luxury, which reserves the right, in any case, the right, in its sole discretion, to accept the order, even if only partially. The acceptance is automatic, unless otherwise communicated to the client, which must always communicate with another address, on penalty of the invalidity of the order received, at the discretion of Tailor Made Luxury The correct order is confirmed by Tailor Made Luxury by a response sent to the address (e-mail) by the customer. This confirmation message will contain date and time of receipt of the order and a 'Customer Order Number', to be used in any further communication with Tailor Made Luxury. The message will include all the data entered by the customer who agrees to verify the correctness and communicate any corrections. We reserve the right to refuse orders from customer with whom a dispute has arisen in relation to one or more orders previously made, or in case Tailor Made Luxury believes in good faith that the customer has violated these Terms or that is engaged in fraudulent activity or for any other reason that Tailor Made Luxury may be regarded as legitimate. In the case of non-acceptance, Tailor Made Luxury is committed to a timely notification to the customer. Customer can check the status of your order by logging in to the website dedicated to him in the "Order Status". In website you can see the amount of product available at the time of the order. Since the possible simultaneous access and the ability to order "on line" contemporary manipulate the availability of the product, Tailor Made Luxury does not guarantee the certainty of allocation of the product ordered. On certain products subject to price promotions, Tailor Made Luxury reserves the right to accept orders by reducing the amount, upon notice and acceptance by the customer, failing which the order will be canceled.


At any time, you (the user) can:

  Add products to your selection; 
  View the selected products; 
  Change the selection of products; 
For each product selected on the website "", there is a summary page containing the photo of the product, the color of the product, the number of selected products, the unit price of / the product / ie the total price of the products in order to be. Before confirming your order, we invite you to check carefully that the selection of products made ​​is correct. Any order placed on the website "" presupposes the provision at the time of the order, exact information such as: name, surname, or company, marital status, telephone number and fax, e-mail address, billing address and delivery address. At the end of the procedure, the order will be sent to Tailor Made Luxury to be processed. Such an order can not longer be modified or deleted except by contacting Customer Service by e-mail at: Subsequently, Tailor Made Luxury will send to the Customer, via e-mail, a summary of your order. The notification of order receipt will indicate the description of the products Tailor Made Luxury, the number of selected products, the price of products ordered, as well as the amount of transport costs. For each customer, at the time of the first order, you must create an account in order to save your billing and delivery that could be useful for a subsequent order. In this case, you will be prompted to create a password for the further use of this account. With the creation of an account, the Customer undertakes - under his own responsibility - to preserve the confidentiality of the data access and not to disclose to any third party ever. Therefore, any purchase made ​​through the identification data will be considered as made ​​by the customer as a holder of the same. In case of loss, theft or fraudulent use of any of the Client's password, the same shall undertake to immediately inform a Tailor Made Luxury. The customer may at any time to deactivate your account by sending an e-mail to Customer Service. After deactivation of their account, the customer can create a new account at any time. Data recorded by the website "" constitute proof of all transactions between Tailor Made Luxury and the Customer. In case of a dispute between Tailor Made Luxury and a customer, with reference to an operation performed on the website "", the data recorded by Tailor Made Luxury constitute conclusive evidence between the parties of the substance of the transaction. It is strictly forbidden for the Customer to enter false and / or invented and / or fantasy, the registration process required to provide him with the procedure for the execution of the purchase agreement and the subsequent communications. The personal data and e-mail must be the only real data and not some other person, or fantasy.

And 'expressly forbidden to make double entries for a single person or enter data of third parties. Tailor Made Luxury reserves the right to prosecute any violation or abuse, and for the protection of all consumers. The Client excludes Tailor Made Luxury from any liability arising from the tax records are incorrect due to errors in the data provided by the customer, being the customer is solely responsible for the correct insertion.



Tailor Made Luxury will deliver to the Customer, at the address indicated by the Office, the products selected and ordered, by courier and / or forwarding agents. The customer is required to verify, upon receipt, the conformity of the product delivered to him with the order made; only thereafter, unless of course the right of withdrawal provided below, the Customer must sign the delivery documents. For some products, there may be special conditions of carriage. These conditions are stated on the product page.



Any order placed on the website "" can be paid immediately upon placing the order or on delivery by cash to the currier. All orders are payable in €. In the event that some of the goods ordered are not available, will be charged only the price and shipping charges for the products available. In case of payment by bank transfer, the order will be sent after receipt of payment; shipping time will be lengthened accordingly then.

The credit cards or debit cards are accepted: MasterCard ®, Maestro®, Visa®, American Express, Cartasí®, and other not explicitly specified. Tailor Made Luxury reserves the right to make arrangements to implement additional methods of payment in respect of the rights of the client. Payment can also be made through the circuit PayPal®. The order will be executed only after they have been verified and the method of payment after receiving the authorization to debit card indicated.



The ordered products remain the property of Tailor Made Luxury until the corresponding relative price by the same Tailor Made Luxury The customer assumes all risks (including the risk of loss, theft or damage) relating to products delivered, as from the date on which the goods were actually delivered the carrier.


The products will be shipped to the address specified by the customer during the purchase process, unless otherwise agreed between the parties, to be determined by Customer Service.


During the purchase process, you will be prompted to choose the method of delivery of the products. The total cost of the shipment until the domicile of the customer is charged for the latter, unless otherwise indicated. The shipping costs will be determined depending on the country of delivery. Mainly for safety reasons, Tailor Made Luxury will not process any order for which is provided as the delivery address a post office box or poste restante. During the purchase process, you will see the terms and conditions of the shipment possible with respect to products purchased and the countries of delivery. The charges will be due by the Customer in addition to the price of the products purchased.


In the case of non-delivery or late delivery exceeds ten (10) working days, the customer must immediately inform Tailor Made Luxury. Complaints received will not be accepted later than thirty (30) calendar days following the date of acceptance. The Customer shall check the conformity of the products at the time of delivery and must report any defects (open package, damaged product, etc.). Through a complaint signed by the customer, possibly on the delivery note, then contacting Customer Service via e-mail at ' address. If the products delivered do not comply with the order or for any reason fail to satisfy the customer, the same will return, requesting a refund or exchange of the product, or to exercise the right of withdrawal as described below in more detail.


At the date of expiry of the period of ten (10) working days to exercise the right of return provided for by the Consumer Code and to supplement the provisions of the latter, the consumer will retain the right to terminate the Contract for the 20 (twenty) days immediately following. The right of return can not, however, be exercised by the consumer in case of purchase of Gift Certificates or in connection with articles which, by their nature, are not eligible to be returned, such as, for example, cosmetic products already open.

The products must be returned Tailor Made Luxury:

- Properly packaged in their original packaging, in perfect condition for resale (not spoiled, damaged or dirty) and equipped with all accessories, instructions for use and documentation;

- Bear the transport document (present in the original), so as to enable the consumer to identify Tailor Made Luxury (order number, name and address);

- Without manifest signs of use, except those that are compatible with the operation of a normal test article. Ie they must not bear a trace of prolonged use (more than a few minutes) in excess of the time required for a test and should not be in a state such as not to allow the resale.

If the product returned to Tailor Made Luxury does not comply with the requirements of the preceding paragraph, the return will not be effective.

To exercise the right of return, the customer must, within the same term to send an e-mail confirming return of the poster, expressly indicating the order number. Tailor Made Luxury accepts the returned goods reserving any reimbursement only after verification that the products have been returned in their original, unused and with the original packaging intact. Only in this case Tailor Made Luxury will the amount paid by customer for the purchase of products. Tailor Made Luxury will refund the customer the full amount paid within thirty (30) days from the date of receipt of the goods covered by the return and the relevant communication by following the transfer of the amount charged to the credit card or by bank transfer, or other appropriate methods to complete the refund. In case of bank transfer, the Buyer shall promptly provide to the bank on which the reimbursement (Cod. IBAN Account of the bill and its beneficiary).


The right of return is subject to the following mandatory conditions:

1 The products must be returned intact and in original packaging, complete in all its parts (including presentation folders, transparent bag and ribbon closure); to limit damage to the original package, we recommend, as far as possible, to put in a second envelope; in all cases it is prohibited to affix labels or tape directly on the original packaging of the product; 
2. the property subject to the right of return must be returned in normal condition, as it has been kept and used with the use of reasonable diligence: We will not therefore accepted products used that indicate signs of wear or dirt and that, consequently, can not longer be considered; 
3. the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer; 
4 in case of damage to the goods during transport, Tailor Made Luxury will notify the Customer thereof (within 10 working days from receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and obtain a refund of the value of the goods (if insured); in this case, the product will be available to the customer, while canceling the request for return; 
5 Tailor Made Luxury not be liable in any way for damage and / or theft / loss of goods returned by uninsured shipments. 
The customer's right of cancellation lapses completely, for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Tailor Made Luxury finds:

1. the lack of the outer and / or inner content original; 
2. the absence of elements and / or defect to the product itself; 
3. wear on the product, which has compromised its integrity. 
The costs and risks of transport for the return of the product being returned will be charged to the customer, unless otherwise expressed, which, directly or through other means, ensure the delivery of the same at the residence of Tailor Made Luxury. The transport costs incurred to deliver the product to the customer and for the eventual return to Tailor Made Luxury are non-refundable, unless expressed otherwise. The return of products that are damaged, deteriorated or lacking in original equipment will not be accepted by Tailor Made Luxury and will be returned to the sender with an increase in transport costs. In case of forfeiture of the right of return, Tailor Made Luxury will return to sender the property purchased by charging the same shipping. All products must be received in the same reception conditions.


Tailor Made Luxury reserves the right to terminate the contract by giving notice to the customer explaining the reason. In this case the customer will only be entitled to a refund of the amount already paid. The obligations assumed by the customer, as well as the guarantee of successful completion of payment the customer makes with the means mentioned above, are essential in favor of Tailor Made Luxury, so that by express agreement, the failure by the Customer, only one of these obligations will lead to termination of the contract under article 1456 cc, without the need for judicial decision, without prejudice to the right Tailor Made Luxury to sue for damages. The customer is not entitled to damages or compensation, and any liability in contract or in tort for any direct or indirect, and in particular, without limitation, loss of business, profit or opportunity arising out of or resulting from all 'purchase of products on the website "" to people and / or things connected with the execution and / or the non-acceptance, even partial, of an order, and this for reasons of shortage the stock or unavailability of products. No responsibility can be attributed to Tailor Made Luxury for late or non delivery due to force major or unforeseeable circumstances. Tailor Made Luxury is not responsible for damages caused by the carrier to the products purchased.


The conditions contained in this document may be updated and / or amended by Tailor Made Luxury, without notice and with validity from the date of publication in the website, effective only for contracts yet to be concluded and not to those already in progress at the time of the changes. In these cases, the customer agrees and undertakes, whenever there is a change in the General Conditions, to provide for their printing and storage.

These GTS are the intellectual property protected by copyright. It is not permitted its use, even partial, by a third party for commercial purposes. Any violations will be prosecuted.


The protection of personal data is a matter of trust for Tailor Made Luxury and the trust of our customers is paramount for Tailor Made Luxury. For this reason, Tailor Made Luxury intends to respect the privacy of its customers and staff and observe any applicable rule of law relating to the treatment of personal data. With this declaration, Tailor Made Luxury is to inform the customer about the purposes and methods of processing of personal data collected, and ask for permission in order to use them for specific purposes.

Taking view of this disclosure, the customer shall be informed of the purposes and methods of the detection and treatment of personal data submitted in the context of navigation on the website http://www. and upon payment of a purchase order. The customer can visit and generally navigate through the website, without having to disclose any personal data. While browsing the above mentioned site, under any condition it will not be possible to identify the customer, who will remain anonymous, unless they choose to communicate their data and/or access their account by entering username and password for Tailor Made Luxury.

The Privacy Policy governs the use of personal information that the Customer agrees to communicate to Tailor Made Luxury on the website for Tailor Made Luxury and other domains to which they belong: In accordance with Articles. 13 and 23 of Legislative Decree no. Jun. 30, 2003, n. 196 (hereafter referred to as "Decree."), we inform the customer:

  • that the personal and demographic information supplied to Tailor Made Luxury during access and site registration on shall be treated in accordance with the above regulations and the obligations of confidentiality contained therein;
  • that processing of personal data pursuant to article 4 of the Decree. shall mean any operation or set of operations, concerning the collection, recording, organization , preservation, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, erasure and destruction of data, even if not stored in a database;
  • that the data are treated for institutional purposes, connected or instrumental to Tailor Made Luxury such as storage, processing, billing, customer management, and in particular: a) to fulfill legal obligations regarding civil, fiscal, accounting and so on for the purposes of administration of the relationship established with Tailor Made Luxury; b) to fulfill contractual obligations, of informational support for Tailor Made Luxury and after-sales service; c) to carry out market research for Tailor Made Luxury and statistics, marketing and referrals for products subject of Tailor Made Luxury; d) for the communication of business information on future business initiatives, announcements of new products, services and offers by Tailor Made Luxury; by sending e-mails (only after expression of a specific consent by the customer). The sending of e-mail will not result in any case in the transfer of personal data to third parties. This service does not imply that the customer site monitoring visit nor control over the messages read, without consent; e) to run games with prizes, promotional initiatives in general, in the interest of customer Tailor Made Luxury;
  • that the transfer of data is required to regularly perform his contractual obligations and legal obligations arising out of the legal relationship with Tailor Made Luxury;
  • that the data are collected in the database of the Tailor Made Luxury and recorded in order to allow access only to authorized parties to the above mentioned Tailor Made Luxury; the data will be treated in compliance with the aforementioned purposes, within Tailor Made Luxury or may be disclosed outside to: a) of associated companies, subsidiaries, affiliates Tailor Made Luxury; b) commercial partners Tailor Made Luxury (producers, suppliers, carriers and freight forwarders, etc.). c) of companies making inquiries concerning the scope of customer satisfaction. Please be informed also that every individual may exercise the rights under article 7 of Legislative Decree. Below is a summary of that.

The interested party has the right to obtain confirmation of the existence of personal data concerning him, even if not yet recorded, and their communication must be in intelligible form. The interested party also has the right to obtain confirmation:

  • of the origin of personal data;
  • of the purposes and methods of treatment;
  • of the logic applied in case of the processing is carried out with the aid of electronic instruments;
  • of the identity of the owner, manager for Tailor Made Luxury and the designated representative;
  • of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

The interested party has the right to obtain:

  • updating, rectification or, when interested, integration of data;
  • cancellation, transformation in anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
  • certification that the operations referred to in paragraphs 1 and 2 have been notified, as also related to their contents, to those to whom the data were communicated or distributed, except in the case in which such fulfillment proves impossible or involves a use of means manifestly disproportionate to the protected right.

The interested party has the right to oppose, in all or in part:

  • for legitimate reasons to the processing of personal data, pertinent for collection purposes;
  • to the processing of personal data concerning him for purposes of sending advertising materials or direct selling or for carrying out market research or commercial communication.

The holder of the treatment is Tailor Made Luxury in the person of its legal representative. The processing of data is done through instruments that guarantee security and confidentiality. The data are stored in the database residing at the premises of the Company. The Holder has appointed a person responsible for the security that has the task to design, implement and maintain security measures provided for by the articles of Decree.

The Company also uses third parties for certain processing of personal data with specific reference to certain areas of activity. These entities, which have previously been selected on the basis of their reliability, have also been formally appointed, also, data processors. They are the agency that web Tailor Made Luxury decided to turn to deal with the information system of the Company, for Tailor Made Luxury and the shipping for Tailor Made Luxury and logistics company for the processing of personal data needed to perform the activities of shipping, delivering and returning products purchased on the website The company Tailor Made Luxury reserves the right to use other third parties not mentioned explicitly for the processing of personal data with regard to the areas of activity relevant to the company itself.

Taking view of this disclosure, the customer gives his explicit consent to the processing and communication of my personal data for the purposes and in the manner described. This consent is recorded in the systems of Tailor Made Luxury for Tailor Made Luxury and may be revoked by the Customer at any time, with immediate effect. In case of non-acceptance of the same will not be able to continue in the recording. The website is not directed at children.


The set of elements (drawings, models, photographs, images, sound tracks, text, logos, trademarks, etc.) constituent of the website "" is the exclusive property of Tailor Made Luxurys  and  ‘No reproduction in whole or in part, in any manner (except as expressly provided below), the distribution, publication, transmission, any modification or the sale of all or part of the content of the website ""or the creation of derivative works. The brand Valentina Gallo, the figurative mark for Valentina Gallo and all other trademarks for Valentina Gallo and logos related to Valentina Gallo, registered or not, published on the website "" as well as the domain "” are and will remain the exclusive property of Tailor Made Luxury and 'forbidden any reproduction, distribution, transfer, modification, or use of such marks for any purpose without the prior express consent of Tailor Made Luxury.

The elimination of references to copyright, trademark or other proprietary rights from the website "” or the contents therein. Clients may make a single copy of web pages published on the website "" for private, personal and non-commercial use, provided that each copy of such web pages to retain all information relating to the "copyright" and other proprietary notices contained therein.


The website may contain links to third party websites not published or controlled by Tailor Made Luxury. Such links are provided for convenience only; they cannot and should not be regarded as an endorsement expressed or implied in these websites, their content or any products or services offered therein. The customer can create a link to the website "" only with the express written permission of Tailor Made Luxury.  You may not use technical or other devices, programs, methods or automatic algorithms, or similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website "” or content. Tailor Made Luxury reserves the right to block any activity of this kind. You are prohibited from each, to obtain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or any server Tailor Made Luxury as well as the services offered on or through the Site, by means of hacking, password or any other illegal means, to probe, scan or test the vulnerability of the site or any network connected to it, and to breach the security or authentication measures, to perform reverse lookup, trace or try to trace the origin of information relating to any customer of the website, or any customer Tailor Made Luxury, including the account Tailor Made Luxury belonging to third parties to exploit the site or the services and information made available or offered through the site in order to reveal any information relating to third parties, including but not limited to personal identification data.


To the fullest extent permitted by law, subject to the provisions of any mandatory laws, Tailor Made Luxury will not be liable to the Guest and / or Customer's or any third party for any indirect, and in particular, without limitation, loss of business, profit or opportunity, arising out of or resulting from the use of website "" or the inability to use, even in the case where Tailor Made Luxury is advised of the possibility of such damages.


Tailor Made Luxury neither warrants nor declares:

  • that the website is free from viruses, worms, Trojan horses or other harmful material
  • that the information contained on the website Tailor Made Luxury is accurate, complete or current.

The website may contain technical inaccuracies or other malfunctions, Tailor Made Luxury does not guarantee the correction of such defects. The website and its content are presented "in the state that is" and "as available". To the fullest extent permitted by law, subject to the provisions of any mandatory laws, Tailor Made Luxury makes no warranty of any kind, express or implied, in particular, without limitation, any implied warranty as to the conformity or the suitability of the website "" or its contents to habitual use or for a specific use, or about the quality or non-infringement of any provision.


 This website uses cookies to help improve services, and information to its readers. Any access to the Site, regardless of the presence of a cookie, are recorded the following information: browser type (eg. Internet Explorer, Firefox), operating system (eg. Windows, Macintosh), the host for Tailor Made Luxury and source URL the visitor, in addition to data on the required page. These data can be used in aggregate and anonymous form for statistical analysis on the use of the Site. Finally, the use of so-called Session cookies (which are not stored permanently on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to consent the secure exploration and efficient website.

If you continue to use this site, we assume that you agree to the use of cookies. Recall also that you can delete your browser cache and all cookies therein. We remind you that it is possible to clear all browsing data and cookies from your browser settings.


These Terms and Conditions are governed by and construed in accordance with Italian law, being expressly excluded the application of its conflict of law. The contract of sale between the customer and Tailor Made Luxury is concluded in Italy and governed by Italian Law. For the solution of civil and criminal litigation arising from the conclusion of contracts of sale through the website "” if the customer is a consumer as understood under the Legislative Decree no. 206 / 2005 et seq. mm., the local jurisdiction is that of the reference hole of his town of residence. In other cases (foreign customer or legal person or entity), the dispute shall be referred to the exclusive jurisdiction of the Courts of via Melzo, 12-20129 Milan (MI). These Terms and Conditions do not constitute obstacle against Tailor Made Luxury with regard to public policy provisions within the existing European Union legislation which came from the customer's order provided that the same is domiciled there.

These Terms and Conditions are drawn up in Italian and translated in other languages. In the event of any discrepancy between these Terms and Conditions written in Italian and translations into other languages, the former shall prevail. In case of dispute, the Italian courts shall have exclusive jurisdiction and the Customer agrees to accept the exclusive jurisdiction. Tailor Made Luxury reserves the right to request and obtain injunctions, decrees or any other interim measure for the defense of their rights under these Terms and Conditions.